Why is my wall decal lifting, and what should I do?

A decal relies on the surface underneath it. Dust, moisture, an uneven surface or a paint finish that does not suit the adhesive can affect the result. Recently painted walls also need time to cure: allow at least four weeks after painting, or longer if the paint manufacturer requires it, before installation.

Tell us whether your decal is woven fabric or vinyl, which paint or surface it is on, and when the wall was painted. The preparation and installation steps are not interchangeable for every material. A sample matched to your chosen design is useful if you are uncertain before ordering.

Is it a small edge, a separate letter, an entire section, or paint coming away with the decal? Those are different problems. Take a close-up and another photo showing the whole installation. If you are partway through using application tape, tell us that too.

Do not stretch a woven fabric decal while trying to reposition it. Work slowly and stop if the material or wall finish begins to change. With detailed vinyl, keeping the pieces in position is part of the installation process, so it is worth getting advice before removing more tape.

Removable adhesive does not make weak paint stronger. Antony has seen cases where plaster dust left beneath a paint system contributed to the paint lifting. Rushing removal can also put extra stress on the finish.

That is a practical example, not a diagnosis for every wall. If paint comes away, stop and send photos. Do not cover the area with more adhesive or start sanding an unknown old coating. The underlying surface may need appropriate attention first.

We regularly hear from people who have had inexpensive imported wall stickers peel or lift and are understandably nervous about trying again. We focus on the things we can control: selecting material for the design, making to order, appropriate packaging, clear instructions and support from our New Zealand team.

Our standard decals have a matte finish, and designs are closely cut where that suits the artwork. If you would like to see how a particular material behaves on your wall, email us the design you are considering and ask about a sample.

• Your product name or order details.
• A close-up of the problem and a wider photo.
• The wall material and paint name/finish, if known.
• When the wall was painted and how it was prepared.
• Whether lifting started during installation or afterwards.

Call 0800 33 22 57 or email info@yourdecalshop.co.nz. We want you to enjoy the artwork you chose, and we are here to help.