Refund policy

Returns and refunds

Your Decal Shop is operated by Your Decal Shop Limited, also trading as YDS Studio.

Your consumer rights
Nothing in this policy limits any rights or remedies you have under the New Zealand Consumer Guarantees Act 1993 or other consumer law that applies to your purchase. These rights also apply where relevant to sale items, custom-made products, and products that have been used or installed.

Change of mind
We do not offer refunds or exchanges simply because you change your mind about an online purchase, except where a cancellation or return right is required by applicable law. Please check your design, colour, measurements and order details before purchasing. This change-of-mind policy does not affect your rights if a product is faulty, incorrect or does not meet an applicable consumer guarantee.

Faulty, damaged or incorrect products
Please contact info@yourdecalshop.co.nz as soon as you notice a problem. Include your order number or other proof of purchase, a description of the issue, and photographs where helpful. Prompt reporting helps us investigate, but reporting after three working days does not by itself remove your statutory rights.

We may need to inspect the product before confirming the appropriate remedy. Where a remedy is required, we will provide a repair, replacement or refund in accordance with applicable consumer law. For a minor problem we may choose the remedy and provide it within a reasonable time. Where the law gives you the right to reject a product or choose a remedy, we will respect that right.

Returning a product
Please contact us before sending an item back so we can discuss the issue and arrange the appropriate return method. Package returns securely and keep any tracking details. Where a product is faulty or we supplied the wrong item, we will cover reasonable return costs and the delivery costs of any repair or replacement. Contact us first if returning the item would be difficult or expensive.

A claim under consumer law is not automatically excluded because the product has been used or installed, or because original packaging, application tape or accessories are no longer available. Please retain the product and any relevant materials where reasonably possible so we can assess the issue.

Custom designs and installation
Custom and personalised orders are not eligible for voluntary change-of-mind returns. This does not exclude remedies for faults, incorrect supply or other failures covered by consumer law. Please follow the product's installation and removal instructions. If you are unsure about your surface or installation, contact us before proceeding. The cause of any problem will be assessed; installation alone does not cancel your statutory rights.

Paint and installation timing
For freshly painted walls, wait at least 3–4 weeks and until the paint is fully cured before installing your decal. Follow your paint manufacturer’s instructions and allow longer where required by the paint or drying conditions. We recommend installing your decal within three months of receipt rather than keeping it in storage for longer. These care recommendations do not impose a three-month warranty or remove your statutory consumer rights.

EU and UK cancellation rights
If your purchase is covered by EU or UK distance-selling law, you may have a right to cancel within 14 days of receiving the goods, subject to the applicable legal exceptions. The exception for goods made to your specifications or clearly personalised may apply to a genuinely bespoke order; a product is not automatically exempt just because it is printed after ordering or selected from standard options. Contact info@yourdecalshop.co.nz to exercise a cancellation right. Applicable statutory rules govern return timing, return costs, refunds and any permitted deduction for handling beyond what is necessary to inspect the goods. Your rights relating to faulty or misdescribed goods remain unaffected.

Promotional gifts
Promotional free gifts are available only during the stated promotional period and subject to availability. They are non-transferable and cannot be exchanged for cash or another gift. Custom designs are excluded unless the promotion states otherwise. These conditions do not limit any applicable statutory rights.