TERMS & CONDITIONS
Unfortunately we do not offer exchanges or refunds for item(s) purchased online due to change of mind. In the unlikelihood that an item(s) is sent incorrectly, we do offer an exchange or refund. For faulty item(s), the fault will be assessed by the Your Decal Shop Team and then either repaired, replaced or refunded. If you’d like to discuss an incorrect or faulty item(s), please email our online team at email@example.com within 3 working days of receiving your order. We may ask you to send us a photo of the fault if visible.
All Decals MUST be returned unused in the state of which they were posted with the Decal, Backing Paper, Application tape, Squeegee and extras still in their original condition.
If the item(s) is faulty or incorrect, we will refund you the costs of returning the item(s) to Your Decal Shop and cover all shipping costs for the replacement or repaired item(s). If we ask you to return an item(s), please repackage your item(s) as securely as possible. You are responsible for the item(s) until it reaches us. Your Decal Shop does not accept responsibility for packages we do not ship ourselves. We will contact you once we have received the item(s).
There are no returns/exchanges on Custom Designs. We provide full installation instructions with all of our products to assist you in the application of your decal from us.
Promotional Gifts: Promotional free gifts are only available during specific promotional periods. All free gifts are; subject to availability, non-transferable and there are no cash alternatives. Entrants agree to be bound by these Rules. No cash alternatives are offered. Online promotion gifts are not available for Custom Designs unless noted on the promotion. No part of the gift is exchangeable for cash or any other gift.
Please check to see if your wall has a Wash’n’Wear paint finish before purchasing decals as these paint surfaces will reject any vinyl from adhering. We do not offer refunds if you try to apply your decal to a Wash’n’Wear painted surface for this reason. Please also allow normal painted walls to dry 3 weeks before installing your decal.
Our Liquid Chalkpens are great products and allows you to write clearly and smoothly on our chalkboards. It can happen at they leave slight “ghosting” behind once you clean this off the chalkboard. We have found from customer experience that you can use Coca-Cola to remove this. Please note: Like all of our products, once your chalkboard is on your wall and you have written on it we can no longer offer a refund or except returns.
We strive to have the best product on the market and are always more than happy to ensure our quality.
PAYMENTS AND PRICING
Online payments through this website are processed through FetchTM (Kiwibank Limited’s payment gateway) & PayPal.
For PayPal please note that you do not need a PayPal account.
When you checkout items on our website, you can either:
- We use FetchTM (Kiwibank Limited’s payment gateway) to process your credit card payments so your order is safe and secure. We do not receive your credit card number from Kiwibank.
- Pay using your PayPal account,OR
- Pay by credit card without signing-up/logging in with PayPal. Just follow the “Don’t have a PayPal account” link. Here you can also pay by Visa or Mastercard.
If you do not want to pay through our website you can contact us through email at firstname.lastname@example.org with the product name(s) including the size and colour and we will send you a confirmation email including payment details within 24 hours.
If you are interested to know the price of a Custom Design please contact us via our Custom Design page and we will get back to you in no time with a free quote.
All prices are quoted in New Zealand Dollars (NZD).
Your Decal Shop has the right to change their prices without notice.
What information do we collect?We collect information from you when you place an order.When ordering or registering on our site, as appropriate, you may be asked to enter your: name, mailing address or phone number. You may, however, visit our site anonymously. What do we use your information for?Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs),
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you),
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs),
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Children’s Online Privacy Protection Act Complianc.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Our postal address is: Your Decal Shop Limited, 411 Saint Aubyn Street West, Hastings, Hawkes Bay, New Zealand