We offer a 30 day return policy from the date you receive your wall decal. If for some reason you are not completely happy with your purchase, you may return your item for an exchange or a gift voucher to be used at www.yourdecalshop.co.nz within 30 days of the purcahse.
All Decals MUST be returned unused in the state of which they were posted with the Decal, Backing Paper, Application tape, Squeegee and extras still in their original condition. Please check to see if your wall has a Wash’n’Wear paint finish before purchasing decals as these paint surfaces will reject any vinyl from adhering. We do not offer refunds if you try to apply your decal to a Wash’n’Wear painted surface for this reason. Please also allow normal painted walls to dry 3 weeks before installing your decal.
All returns purchased by vouchers or on sale within the 30 days will be exchanged with a shop credit of the same amount.
All Sale and special orders ie: personalised items, are final; no refunds, exchanges or credits available. Items returned are at buyers cost and exchanged items will incur an extra delivery charge.
There are no returns/exchanges on Custom Designs. We provide full installation instructions with all of our products to assist you in the application of your decal from us.
We strive to have the best product on the market and are always more than happy to ensure our quality.